How To Measure Your Website's Performance
by Charlie Cook
2005-09-11 00:00:00
Do you know how to get the numbers you need to accurately evaluate the
performance of your company's website? Before selling one of my early sites, I
had no idea.
In the late 90s I had a web site I'd developed that was getting well over a
million 'hits' and over three hundred thousand 'page views' a month. When ZDNet
approached me about buying the site. I thought I'd hit the jackpot and that it
must be worth tens of millions. Before we even started negotiating on price,
though, they wanted to run a test on my site by adding code to the homepage so
they could do their own evaluation.
The numbers I had been tracking, hits and pages views, didn't help them
determine the value of the site. Hits are the number of individual gifs and
items that load each time someone visits a page. Page views tell you how
frequently different parts of your site are being seen, but you could have a
large number of page views triggered by a small audience.
ZDNet wanted to put tracking code on my homepage to determine the number of
'unique visitors' to my site. This would tell them how many visitors I was
attracting per month and what percentage of these were unique visitors; new
visitors who hadn't already been to my site or visited one of their own sites.
The more 'unique visitors' you are attracting to your site the better, but you
could attract a zillion visitors a month and it wouldn't help you at all if none
of them contacted you or bought from you or at least clicked on the ads on your
site. The key question in evaluating your web site's performance is:
What percentage of site visitors take the action or actions you want them to
take, whether it is subscribing to your newsletter, emailing you, calling you to
inquire about your services or making a purchase?
To evaluate your site's performance first look at your web usage statistics to
identify the number of unique visitors your site receives each month. Once you
have this number, divide it by the number of people who took the action you
wanted them to take. This is your site's 'conversion rate' and is the second
number you want to look at each month to determine how well your site is
performing.
Let's say that you had thirty thousand unique visitors each month and generated
30 sales. Your conversion rate would be one-tenth of a percent. If you generated
300 sales, your conversion rate would be one percent. A 1% percent conversion
rate is a healthy rate for most businesses on the web.
If you offer a free newsletter, your objective is to get as many people as
possible to sign up for it, to maximize your conversion rate. While you may only
get 1% of people to buy your products during a given month you should be able to
get 5-15% of site visitors to give you their contact information so you can stay
in touch with them.
Want to increase your web sales?
1. Increase the number of unique visitors to your site.
2. Get more people to contact you and buy from you.
Track your conversion rate as a first step to identifying where and how you can
increase your online profits.
|